Case Types are your defined groups of Cases.
To manage Case Types, you must be an organization administrator.
Select "Case Types" on the My Organization page.
Select a Case Type in the list, or select "New Case Type" to create a new Case Type.
Case Types currently have the following fields/options:
- Name (required): The Name of the Case
- Description: A short description about the case type, optional.
- Case Type Icon: A customizable image to represent this case type, optional.
All fields in a Case Type may be visible to a Contact.