Form Reminders are automatic messages sent to clients to remind them to start and submit their forms.
To enable Form Reminders, you must have a Reminder End Date. This sets a last day that CaseLocker would send reminders related to this form. A Reminder End Date is required so that forms that may no longer be in use are not sent unnecessary reminders.
There are two reminder types, reminders to start (when in the New status) and reminders to submit (when in Client Started). The message subject and text can be customized to your requirements.
Reminders can be sent every 1-31 days, a maximum of 10 times. Meaning if you set your reminder frequency to 5 days and a maximum of 5 reminders, CaseLocker will send reminders once every 5 days, 5 times. The final reminder would be sent on the 25th day.
The Hour to Send Reminder is an estimate on when these reminders will be triggered. Reminders may be delayed depending on how many forms there are to send reminders for.
Reminders are only sent the day after a form has been added. If a form is added at 9am on Monday and the hour to send was 10am, the reminder would be sent at 10am on Tuesday.